Skip to main content
setodSetod
DocsSign inBook a session

Terms of Service

Last updated: October 30, 2026

These Terms of Service ("Terms") govern your use of this platform (the "Service"). By creating an account or signing in, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Service.

1. What the Service is

The Service is a tool that lets you build, configure, and run automated AI agents using your own instructions, your own third-party accounts (such as email, messaging, and SMS services), and your own AI provider API keys. You decide what your agents do. You write their instructions. You connect the accounts they act through.

2. You are responsible for your agents

  • Agents act on your behalf, under instructions you wrote. Every action an agent takes - every email sent, message posted, SMS delivered, or reply generated - is your action and your responsibility.
  • AI models are probabilistic. They can misread instructions, produce incorrect or inappropriate output, act on the wrong message, or behave in ways you did not intend. You accept this risk when you put an agent live.
  • You must test every agent before publishing it, and re-test it after changing its instructions. The Service provides test runs for exactly this purpose. Publishing an untested agent is entirely at your own risk.
  • You are responsible for monitoring your agents while they are live and for pausing or deleting any agent that misbehaves.

3. Third-party accounts and costs

  • You connect your own accounts (Gmail, Telegram, Twilio, OpenAI, Anthropic, and others). You are responsible for complying with each provider's terms of service.
  • Where your agents use your own provider accounts, AI model usage, SMS fees, and any other third-party charges are billed by those providers to you. Spending limits offered by the Service are a convenience, not a guarantee - you remain responsible for all charges on your accounts.
  • Fees billed by Setod. Paid plans are billed by Setod through Stripe as a recurring subscription, plus any metered usage you incur beyond the plan's allowances (for example voice minutes, SMS sent from a Managed Number, code-skill runs and AI credit top-ups or auto-recharges on Setod-managed models). Metered usage is invoiced at the prices shown on the Plan & Usage page at the time of use. Prepaid AI credit is non-refundable and expires as stated when purchased.
  • Failed payments. If a payment fails, paid features continue for a three-day grace period while payment is retried; Managed Numbers are suspended for outbound use immediately. After the grace period the workspace is limited to the free plan until the outstanding invoice is paid. Setod may suspend or terminate accounts with invoices that remain unpaid.
  • You are responsible for keeping your API keys and credentials valid and secure, and for revoking them if you stop using the Service.

4. Setod-managed phone numbers

Customers on eligible plans may obtain a local phone number provisioned and operated by Setod ("Managed Number"). The following additional terms apply to Managed Numbers.

  • Account holder. Setod is the telecommunications account holder for all Managed Numbers. The number is provided to you as part of the Service and remains associated with your Setod account for the duration of your subscription.
  • Your responsibility for agent traffic. All calls placed and messages sent through your Managed Number are your actions. You are solely responsible for your agent's instructions, the content of messages and calls, compliance with applicable anti-spam, telemarketing, and telecommunications laws, and obtaining any consents required from your recipients.
  • Outbound capabilities. Outbound SMS and outbound voice calls require identity verification. You authorize Setod to use the result of that verification (pass or fail) to enable or restrict these capabilities on your account. The verification is processed by Stripe Identity; Setod retains only the outcome and Stripe's verification reference — not your government ID or biometric data.
  • Usage limits and suspension. Setod enforces daily sending limits, per-recipient limits, and a daily spend cap. Exceeding these limits, or traffic that triggers Setod's abuse controls, may result in automatic suspension of the Managed Number. Setod may also suspend the number immediately if it determines the number is being used in violation of these Terms or applicable law, or while your subscription payment is overdue.
  • Indemnification. You agree to indemnify and hold Setod harmless from any claim, fine, or expense (including reasonable legal fees and any charges levied by Twilio or Canadian or United States regulators) arising from your use of the Managed Number, your agent's instructions or traffic, or your violation of any applicable telecommunications law.
  • Number release on cancellation or downgrade. If your subscription is cancelled or downgraded below the plan required for Managed Numbers, Setod will notify you by email and begin a 30-day port-out window. During this window you may port your number to another carrier of your choice. After 30 days the number is released and cannot be recovered. Re-subscribing to an eligible plan before the window ends cancels the release. If you release a Managed Number yourself from the Connectors page, the number is closed immediately and permanently. Setod is not responsible for any loss of communications resulting from a released number.
  • Port-out. You have the right to port your Managed Number to another carrier at any time. To initiate a port-out, your new carrier will send a transfer authorization request; Setod will confirm it within two business days. Setod will not block or unreasonably delay a port-out request.

5. Acceptable use

You may not use the Service to send spam, harass people, violate any law, infringe anyone's rights, or automate activity that a connected provider prohibits. This includes using a Managed Number to send unsolicited commercial messages, place automated calls without required consent, or impersonate any person or organization. We may suspend or terminate accounts that do.

6. The Service is provided "AS IS"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, RELIABILITY, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT SCHEDULED RUNS WILL EXECUTE ON TIME OR AT ALL, OR THAT ANY AGENT WILL BEHAVE AS YOU INTENDED.

7. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE OR THE CONDUCT OF ANY AGENT YOU CREATED - INCLUDING MESSAGES SENT TO THE WRONG RECIPIENT, INCORRECT OR HARMFUL CONTENT GENERATED BY AI MODELS, MISSED OR DUPLICATED RUNS, THIRD-PARTY CHARGES, OR LOSS OF ACCESS TO CONNECTED ACCOUNTS - EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR TEN DOLLARS ($10) IF YOU HAVE PAID NOTHING.

8. Indemnification

You agree to indemnify and hold us harmless from any claim, demand, loss, or expense (including reasonable legal fees) arising from your agents' actions, your breach of these Terms, or your violation of any law or third-party right.

9. Changes and termination

We may modify the Service or these Terms at any time. Continued use after changes take effect constitutes acceptance. You may stop using the Service and delete your account at any time; we may suspend or terminate access for breach of these Terms.

10. Contact

Questions about these Terms can be sent to the workspace administrator.